These notes come from people who sat in the briefing or walked the aisle with us. They are not scores. One of them still minds the week we waited for missing papers.
We keep these accounts short and tied to a named piece of work. If you want to speak with someone who has used the practice, ask when you write; we will only pass a name with that person’s consent.
They walked our Rustavi warehouse with the shift lead, not with a clipboard of questions we had already answered on the phone. The map they left named three aisles we had been treating as one stock pool. Finance finally stopped arguing with operations about a number that had never belonged to a single shelf.
I asked them to look at dwell in Poti for a single container family. The first drawing was messier than I wanted, because our packing lists skipped two weeks in March. They waited while we found the missing papers rather than filling the gaps with tidy guesses. That pause annoyed me at the time. It is also why I still use the map.
We run a small cold store off the Kakheti highway. Ana came for a morning, stood by the dock, and drew the reefer handoff the way the drivers actually do it — not the way our old layout suggested. The briefing with our owner lasted an hour and settled an argument we had been having since autumn.
A consignment of bottles went quiet between Batumi and our Tbilisi cage. Giorgi traced the last signed paper, the last photo from the yard, and the last time a driver called in. We did not recover the week we had already lost. We did stop ringing three carriers about the same trailer.
Before we took a first load through Sadakhlo, Nino walked the corridor with us on paper and then in a hired van. She pointed out a weighbridge habit we would have learned the hard way. The fee felt high for a two-day walkthrough until the first truck actually moved.
Longer accounts
The Rustavi store that had three names for one aisle
Visibility assessment · dry goods, Rustavi
The importer kept a clean number for 'aisle four' in the monthly pack. On the floor, aisle four was a dock overflow, a labelled run, and a cage that shared a lock with returns. Nino walked it with the shift lead on a Tuesday when inbound was light. The map we left split the three places and gave each the SKU families that actually sat there. Finance did not like the first draft because the total stock did not move — only the rooms it lived in. After the briefing they stopped asking operations to 'correct' a number that had never belonged to a single shelf.
A first Sadakhlo load that still went, only slower
Corridor walkthrough · regional distributor
Irakli’s firm wanted the van day more than the paper day. Nino insisted on both. The weighbridge queue before lunch was the detail the driver had not been told. The first truck still moved, a day later than the original plan. The firm paid the walkthrough fee and kept the written note in the cab. They have not asked us back for the same stretch; they have asked us about Sarpi.
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