Refunds, cancellations, and unused days

This note applies to professional work booked with Resolverflowgrid in Tbilisi. We do not sell goods by post, software licences, or class tickets. Refunds are paid in Georgian lari to the account that paid us, unless we agree otherwise in writing.

Eligibility

A refund is due when we cancel work we can no longer staff, when a scoping day is unused because we decline the larger engagement after taking the day rate, or when you cancel inside the windows below and the days have not been walked. A refund is not due merely because a hold did not lift, a missing week was not in the files, or a first truck still queued at a post.

Timeframe

Write to hello@resolverflowgrid.digital as soon as you know a date cannot hold. We confirm in writing whether a refund, a credit toward a later walk, or a retained deposit applies. Bank returns inside Georgia usually show within ten working days after we instruct the bank; international returns take longer.

Full refund

You receive the sum paid, minus any bank fees charged to us, if we cancel because illness or a blocked yard on our side makes the walk impossible and we cannot offer a new date within fifteen working days. You also receive a full refund of a deposit if you cancel a visibility assessment, port dwell map, or corridor walkthrough more than ten working days before the first booked site walk, and we have not yet travelled or drawn.

Partial refund

If you cancel between ten and three working days before the first walk, we refund 50% of the deposit. The rest holds the days we kept clear. Delay tracing and single inventory briefings cancelled more than two working days before the booked morning are refunded in full; inside two working days we keep the day rate.

No refund

Deposits are not returned if you cancel inside three working days of a site walk, if a named host does not appear (a no-show), or if we have already started drawing from files you sent. Work already walked — hours in a yard, a van day, a briefing already given — is earned. Hired van costs and overnight stays in Poti or Batumi that we have already paid are deducted even when the rest of a fee is returned.

Non-refundable items

Scoping-call time is not billed and therefore not refunded. After a briefing, the maps are yours; we do not “take them back” against a refund. We do not refund because you dislike a finding.

How to ask

Email hello@resolverflowgrid.digital with the engagement name, the booked dates, and the account that paid. You may also telephone +995 32 555 8610. We will not take a refund instruction from an address we do not have on the scope note without a check.

Method and processing

Refunds go by bank transfer in GEL. We do not refund in cash at the office. Processing starts when we have confirmed the account. Ten working days is typical inside Georgia.

Rescheduling

One change of date, made more than five working days before the walk and subject to our diary, is allowed without extra fee. A second change is treated as a cancellation and a new booking. Weather that closes a mountain road may be rescheduled without penalty when the stretch actually requires that road.

Deposits

The 40% deposit on assessments, dwell maps, and walkthroughs secures the weeks. It is applied to the final invoice. It is not a separate product.

Exceptions that apply here

If a yard refuses us after you assured access, the day is treated as a no-show on your side. If we refuse to invent positions for missing weeks, that is performance of the work, not a failure that unlocks a refund. If Georgian tax rules require us to keep an invoice even after a refund, we will still return the money and mark the invoice accordingly.